LEGAL
Terms of use
The agreement for using Kimpa products, accounts, subscriptions, and services.
Use of Kimpa is subject to account eligibility, acceptable conduct, payment terms, organizational administration, and applicable law.
These terms apply to Kimpa services provided by the relevant Glemad entity for your location and account.
Acceptance of these Terms
By creating a Kimpa account, accessing kimpa.io, or using any Kimpa product or service, you agree to these Terms of Use on behalf of yourself and, where applicable, the organization you represent. If you do not agree, do not use the Services.
Who may use Kimpa
You must be able to form a binding contract and meet the minimum age required by law in your jurisdiction to use the Services. If you create an account for an organization, you confirm you are authorized to bind that organization to these Terms, and "you" includes that organization.
Your account and security
You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity under your account. Notify us promptly at help@kimpa.io of any unauthorized access. We may suspend an account to investigate suspected compromise or misuse.
Subscriptions, billing, and changes to plans
Paid plans renew automatically for the billing period you selected until cancelled. Fees are charged in advance and, except where required by law or stated otherwise, are non-refundable. We may change plan pricing or features on reasonable notice; continued use after a change takes effect constitutes acceptance.
Your content and data
You retain ownership of the content, messages, and data you submit to the Services ("Customer Data"). You grant Glemad a limited license to host, process, and transmit Customer Data solely to provide, secure, and support the Services. We do not sell Customer Data or use its content to serve advertising.
Acceptable use
You must use the Services lawfully and in accordance with our Acceptable Use Policy, which is incorporated into these Terms by reference. Kimpa must not be used for abuse, unlawful activity, unsolicited bulk messaging, credential theft, malware, impersonation, or attempts to bypass service controls.
Objectionable content and abusive behaviour
Kimpa has no tolerance for objectionable content or abusive users. You must not post, send or share content that is abusive, harassing, bullying, hateful, sexually explicit, violent, threatening, or that promotes self-harm or illegal activity, and you must not impersonate others. Anyone can report a message or a person from within Kimpa Team and can block any user. Your organization's administrators review reports and can remove content and remove or block people; reports still open after 24 hours are escalated to Kimpa, which removes violating content and the accounts that posted it. Accounts that break these rules may be suspended or terminated without notice. To report a concern, use the report option in the app or contact Kimpa support at help@kimpa.io.
Third-party services
The Services may let you connect third-party applications, domains, or integrations. Your use of those third-party services is governed by their own terms, and Glemad is not responsible for third-party content, availability, or practices.
Intellectual property
Glemad and its licensors own all right, title, and interest in the Services, including the Kimpa and Ollandi technology, software, branding, and documentation. These Terms do not grant you any right to our intellectual property except the limited right to use the Services as permitted here.
Confidentiality
Each party will protect the other's non-public information shared in connection with the Services with the same care it uses for its own confidential information, and will use it only to exercise rights or perform obligations under these Terms.
Disclaimers
The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Glemad disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Services will be uninterrupted, error-free, or completely secure.
Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, or data. Except for breaches of confidentiality, data protection, or intellectual property, each party's total liability arising from these Terms is limited to the amount you paid Glemad for the Services in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot lawfully be limited, including for fraud or willful misconduct.
Indemnification
You will defend and indemnify Glemad against claims, damages, and costs arising from your misuse of the Services, your Customer Data, or your breach of these Terms or applicable law. Glemad will defend and indemnify you against third-party claims that the Services, as provided, infringe their intellectual property rights, subject to prompt notice and reasonable cooperation.
Suspension and termination
We may suspend or terminate access to the Services for a material breach of these Terms, non-payment, legal requirement, or risk to the Services or other users, generally with notice where practicable. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
Governing law and disputes
These Terms are governed by the laws of the jurisdiction stated in your order or account agreement, or, if none is specified, the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. Any dispute will first be addressed through good-faith negotiation and, if unresolved, mediation, and if still unresolved, arbitration seated in Lagos, Nigeria under the Arbitration and Mediation Act 2023.
Changes to these Terms
We may update these Terms to reflect changes to the Services or applicable law. We will post the revised Terms with a new effective date and, for material changes, provide reasonable notice. Continued use of the Services after changes take effect constitutes acceptance.
Contact
Questions about these Terms can be sent to legal@glemad.com. For account or billing support, contact help@kimpa.io.